Lux Smart Toilet Troubleshooting
Weak Flushing
Not Flushing
No water from the bidet or flush
- Check if the shut–off valve is open.
- Check if the T-valve is blocked.
- Verify that the nut on the o ring is not tightened too tight by the plumber.
Only the main flush not working.
- Lift the seat/lid off the base and check at the back if the pipes are bent or pinched.
- Straighten the bent pipes/hoses to fix the problem.
The Customer is on underground water.
- Check if the water volume meets our recommended plumbing requirements of 30PSI and can fill up to 4 liters of water in 10 seconds.
- If all requirements are met, check the pipe/hose to see if it is bent or pinched.
The customer is on City water.
- Check the pipe to see if it is bent or pinched.
- Turn the shut-off valve off a little bit to reduce the water pressure.
- Please turn off the shut-off valve immediately then assess the issue.
- Please note not all leakage is the fault of the toilet.”
Always check where the water is leaking from.
Leaking from the T-valve
- Please contact a plumber
Leaking from the inside of the Toilet
- The toilet may possibly need to be replaced.
Leaking from the bottom of the toilet
- Contact a plumber, replace the wax ring, and check the plumbing below the toilet.
No Hot Water
- Reset the GFI plug where the unit is plugged in.
- Disconnect the toilet from the power outlet.
- Remove or disconnect the backup battery from the unit.
- Wait 5 minutes then connect the toilet back to the power outlet.
- Reset the GFI plug where the unit is plugged in.
- Disconnect the toilet from the power outlet.
- Remove or disconnect the backup battery from the unit.
- Wait 5 minutes then connect the toilet back to the power outlet.
- Please see the back of your remote for step-by-step instructions on paring your remote
- If there are is still issues please contact Service@ecowaybath.com
BACK UP BATTERY
- Backup batteries are sold separately and can be purchased online or in stores.
Lux & Lux Gold: 9 volts battery
Lux Pro: CP-R2 Backup bateries - If there are is still issues please contact Service@ecowaybath.com
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